
• Make sure the guides in the paper tray or the manual feeder are properly positioned and are not pressing too
tightly against the paper or envelopes.
• Push the paper tray in firmly after loading paper.
Paper recommendations
• Use only recommended paper or specialty media.
• Do not load wrinkled, creased, damp, bent, or curled paper.
• Flex, fan, and straighten paper before loading it.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same stack.
• Make sure all sizes and types are set correctly in the printer control panel menus.
• Store paper per the manufacturer's recommendations.
Understanding jam messages
The following table lists the jam messages that can occur.
Message See
200 Paper jam, check [area name] “200 paper jam” on page 268
“200–201 paper jams” on page 269
200 Paper jam, [x] pages jammed
201 Paper jam, check [area name] “200–201 paper jams” on page 269
“201 paper jam” on page 270
201 Paper jam, [x] pages jammed
202 Paper jam, check [area name] “202 paper jam” on page 272
202 Paper jam, [x] pages jammed
203 Paper jam, check [area name] “203 paper jam” on page 274
203 Paper jam, [x] pages jammed
230 Paper jam, [area name] “230 paper jam” on page 275
230 Paper jam, [x] pages jammed
241 Paper jam, check [area name] “24x paper jam” on page 276
241 Paper jam, [x] pages jammed
24x Paper jam, check [area name] “24x paper jam” on page 276
24x Paper jam, [x] pages jammed
Troubleshooting
267
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