
www.lexmark.comC520, C522, and C524User’s GuideJune 2005Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc.,register
Installing drivers for local printing102Installing drivers for local printingA local printer is a printer attached to the computer using a USB or para
Solving network printing problems100TroubleshootingSolving network printing problemsSolving other problemsSolving color quality problemsThis section h
Solving color quality problems101TroubleshootingFrequently asked questions (FAQ) about color printingWhat is RGB color?Red, green, and blue light can
Solving color quality problems102TroubleshootingMy color transparencies seem dark when projected. Is there anything I can do to improve the color?This
Solving color quality problems103TroubleshootingOff, the color is based on the print job information; no color conversion is implemented. The followin
Online technical support104TroubleshootingCyan, Magenta, and Yellow. The increment value defined by the user for Detailed Color Samples applies to Cya
Administrative support10510Administrative supportThe following sections are for a system support person in charge of the printer.Since many people cou
Restoring factory default settings106Administrative support Restoring factory default settingsWhen first entering the printer menus from the operator
Disabling Power Saver107Administrative support Disabling Power SaverDisabling Power Saver is a two-step process. First, the menu item is turned on, an
Configuring printer alerts108Administrative support 3 Press until Disk Encryption appears, and then press .4 Press until Disable appears, and the
Memory requirements109Administrative support To change the LCD Contrast setting:1 Make sure the printer is on and the Ready message appears.2 Press
Windows11Installing drivers for local printing2 Click Install Printer and Software.Note: Some Windows operating systems require that the user has admi
Using the Print and Hold function110Administrative support If a Confidential job is selected, the personal identification number (PIN) specified in th
Using the Print and Hold function111Administrative support Verify PrintIf a Verify Print job is sent, the printer prints one copy and holds the remain
Understanding the operator panel112Administrative support Understanding the operator panelThe operator panel consists of these items:• 160 x 64 pixel
Understanding the operator panel113Administrative support ButtonsButton FunctionNote: It has a curved arrow icon.Press to return to the previous scree
Using the security lock feature114Administrative support Using the security lock featureThe printer is equipped with a security lock feature. When a l
Setting security using the Embedded Web Server (EWS)115Administrative support Supporting SNMPv3 (Simple Network Management Protocol version 3)SNMPv3 p
Setting security using the Embedded Web Server (EWS)116Administrative support To configure the Secure mode for TCP and UDP ports from the Embedded Web
Setting security using the Embedded Web Server (EWS)117Administrative support Printing LockoutPrinting Lockout allows locking or unlocking of a printe
Installing and removing options11811Installing and removing optionsInstalling the 500-sheet drawerThe printer supports one optional drawer which allow
Removing the 500-sheet drawer119Installing and removing optionsRemoving the 500-sheet drawerIf the printer location needs to change, or the printer an
Windows12Installing drivers for local printingBefore printing, establishing communication between the printer and computer is required. To do this:1 S
Accessing the system board120Installing and removing optionsTo install a memory or flash card, access the system board.1 Notice the eight screws locat
Accessing the system board121Installing and removing options4 Use the illustration to locate the connector for the card being installed.Warning: Syste
Replacing the system board metal plate122Installing and removing optionsReplacing the system board metal plateNote: This procedure requires a #2 Phill
Installing an optional memory card123Installing and removing options3 Tighten the screws firmly.Installing an optional memory cardThe system board has
Installing an optional memory card124Installing and removing options3 Unpack the memory card. Save the packaging materials.Avoid touching the connecti
Removing a memory card125Installing and removing optionsRemoving a memory card1 Locate the card to remove.2 Push each latch out at each end of the con
Installing an optional flash memory or firmware card126Installing and removing optionsInstalling an optional flash memory or firmware cardThe system b
Removing an optional flash memory or firmware card127Installing and removing options5 Replace the metal plate (see Replacing the system board metal pl
Installing an optional hard disk128Installing and removing optionsInstalling an optional hard diskNote: A small Phillips screwdriver is needed to atta
Removing an optional hard disk129Installing and removing options7 Press the ribbon cable connector into the connector on the system board.8 Flip the h
Macintosh13Installing drivers for local printingInstalling a printer driverA printer driver must be installed on the computer that is connected to the
Installing an optional INA card130Installing and removing optionsInstalling an optional INA cardAn optional internal print server allows connection fr
Removing an optional INA card131Installing and removing optionsRemoving an optional INA cardRemove the system board metal plate (see Accessing the sys
Attaching cables132Installing and removing optionsAttaching cablesConnect the printer to the computer using the appropriate cable for the configuratio
Notices133Notices• Licensing notice• Conventions• Electronic emission notices• Noise emission levels• ENERGY STAR• Waste from Electrical and Electroni
Licensing notice134Notices Licensing noticeThe printer resident software contains software developed and copyrighted by Lexmark.In addition, the print
Electronic emission notices135Notices Static sensitivity noticeElectronic emission notices Federal Communications Commission (FCC) compliance informat
Electronic emission notices136Notices Industry Canada compliance statement This Class B digital apparatus meets all requirements of the Canadian Inter
Electronic emission notices137Notices Noise emission levelsThe following measurements were made in accordance with ISO 7779 and reported in conformanc
ENERGY STAR138Notices Power SaverAs part of the ENERGY STAR program, this printer is designed with an energy-saving mode called Power Saver. The Power
Laser notice139Notices Laser noticeThe printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) las
Macintosh14Installing drivers for local printingCreating a queue in Print Center / Printer Setup Utility (Mac OS X) 1 Install a PostScript Printer Des
Statement of Limited Warranty for Lexmark C520, C522, and C524140Notices Remote technical support is provided for this product throughout its warranty
141IndexNumerics500-sheet drawer 118, 119installing 118removing 119Aadjustingoperator panelcontrast 108Power Saver 106automatic size sensing 45automat
142IndexGguidelinesavoiding jams 24labels 39media 35printing letterhead 37Hheld jobsaccessing from operator panel 110confidential jobs 25entering a PI
143Indexmultipurpose feeder (continued)stack height limiter 54tab 54using, with various media 50NNetWare 23network setup page 16numerical values, sele
144Indexproblems (continued)color quality (continued)tinted printed page 101why printed color and PC screen color don’t match 101display 90blank 90dia
145Indexstoring (continued)supplies 80toner cartridges 81suppliesconserving 78ordering 79fuser 80photoconductor units 80toner cartridges 79transfer be
UNIX/Linux15Installing drivers for local printing4 Select Printer (USB), and click OK.5 In the USB Printer Selection section, click Change.If the prin
Installing drivers for network printing163Installing drivers for network printingPrinting a network setup pageIf the printer is attached to a network,
Verifying the IP settings17Installing drivers for network printing9 Using the navigation arrow buttons, enter the IP gateway. Once it is entered, pres
Windows18Installing drivers for network printingFollow the steps for the printing configuration and operating system in use to configure the network p
Windows19Installing drivers for network printingShared printing using Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003Note: Install th
2Edition: June 2005The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL,
Windows20Installing drivers for network printingg Check the following to make sure the printer was successfully shared.• The printer object in the Pri
Macintosh21Installing drivers for network printingConfiguring Drag‘N’PrintNote: Drag’N’Print™ support is not available for all printers.For detailed c
Macintosh22Installing drivers for network printing7 Verify printer installation:a Open Finder, click Applications, and click TextEdit.b Choose Print f
UNIX/Linux23Installing drivers for network printingf Click Close when installation is complete.Note: A PPD for the printer is also available in a down
Printing24 4PrintingThis chapter covers tips for printing, how to print certain lists of information from the printer, how to cancel a job, and how to
Printing or deleting a confidential job25PrintingSending a job from a typical Macintosh application1 Open the file needed for printing.2 From a word p
Canceling a print job26PrintingEntering a personal identification number (PIN)When Confidential jobs is selected, the following prompt appears:1 Use t
Canceling a print job27PrintingCanceling from the printer operator panelIf the job is formatting or already printing, and Cancel a Job appears on the
Printing the menu settings page28Printing3 In the printer window, select the print job requiring cancelation.4 Press Delete.Printing the menu settings
Printing the Print Quality Test Pages29Printing6 When the needed item is selected, press .The message Printing PCL Fonts. or Printing PS Fonts. appea
3ContentsChapter 1: Overview ... 8Basic model
Printing only black text and graphics30Printing6 Press until Exit Config Menu appears, and then press .Resetting the Printer appears briefly, follo
Printing only black text and graphics31Printing2 Open the upper door fully. Grasp the handle on the inner door and pull to open both the inner and low
Printing only black text and graphics32Printing5 Place the photoconductor units in the box that comes with replacement units. If the box is not availa
Configuring the printer for color printing and replacing the supplies33Printing9 Close the lower door. This closes the inner door.10 Close the upper d
Configuring the printer for color printing and replacing the supplies34Printing3 Release the buttons when the clock appears.CONFIG MENU appears on the
Media specifications35 5Media specificationsMedia is paper, card stock, transparencies, labels, and envelopes. The last four are sometimes referred to
Media guidelines36Media specificationsSmoothness needs to be between 100 and 300 Sheffield points; however, smoothness between 150 and 250 Sheffield p
Media guidelines37Media specifications• Make sure the Paper Type, Paper Texture, and Paper Weight settings are correct. (See Paper Menu in the Menus a
Media guidelines38Media specificationsWhen printing on transparencies:• Be sure to set the Paper Type to Transparency from the printer operator panel,
Media guidelines39Media specificationsLabelsThe printer can print on paper labels designed for use with laser printers. Only letter size, A4 size, and
4ContentsCanceling a job from a computer running Windows ...27Canceling a
Storing media40Media specifications• Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting introd
Identifying media sources and specifications41Media specificationsExecutive 184.2 x 266.7 mm(7.25 x 10.5 in.)✓✓✓Folio 216 x 330 mm(8.5 x 13 in.)✓✓✓Sta
Identifying media sources and specifications42Media specificationsMedia source support and duplex (two-sided printing) support for Universal media siz
Identifying media sources and specifications43Media specificationsMedia types and weights Media TypeMedia weightStandard 250-sheet tray(Tray 1)Optiona
Identifying media sources and specifications44Media specificationsCard stock—maximum(grain long)3Index Bristol 163 g/m2 (90 lb) Not recommended 163 g/
Tray linking45Media specificationsTray linkingTray linking enables the automatic linking feature for trays when the same size and type of media is loa
Using the duplex function (two-sided printing)46Media specificationsThe two values for the Duplex Bind are:Long Edge*The asterisk (*) indicates this i
Loading media476Loading mediaThis chapter shows how to load the standard tray (250-sheet letter size tray), the multipurpose feeder, and the optional
Loading the standard tray48Loading media2 Squeeze the width guide tabs together as shown, and move the width guide to the side of the tray.3 Squeeze t
Loading the standard tray49Loading media5 Load the paper stack with the recommended print side face-up. Load the stack toward the back of the tray as
5ContentsClearing jams from the multipurpose feeder ...
Loading the optional 500-sheet tray50Loading media8 If a different type of media was loaded than the type previously loaded in the tray, change the Pa
Identifying the multipurpose feeder or the manual feed slot51Loading mediaFollow these guidelines when using the multipurpose feeder:• Load only one s
Identifying the multipurpose feeder or the manual feed slot52Loading media3 Grasp the extension, and pull it straight out until fully extended.4 Grasp
Identifying the multipurpose feeder or the manual feed slot53Loading media• If not loading paper, push the guide all the way to the left.5 Prepare med
Identifying the multipurpose feeder or the manual feed slot54Loading media6 Flex a stack of envelopes back and forth to loosen them, and then straight
Identifying the multipurpose feeder or the manual feed slot55Loading media9 Load the media.• Load paper and card stock with the recommended print side
Identifying the multipurpose feeder or the manual feed slot56Loading media• Load envelopes with the flap side up.Warning: Never use envelopes with sta
Identifying the multipurpose feeder or the manual feed slot57Loading media12 Slide the width guide to the right until it lightly touches the edge of t
Identifying the multipurpose feeder or the manual feed slot58Loading mediaFollow these guidelines when using the manual feed slot:• Load only one shee
Using the standard bin59Loading mediaUsing the standard binThe standard bin holds up to 250 sheets of 20 lb paper and is located on top of the printer
6ContentsDisabling Power Saver ...
Using the standard bin60Loading mediaUsing the media stopThe standard bin has a media stop which is used to keep media from sliding off the back of th
Using the standard bin61Loading mediaTo extend the media stop for longer sizes of media, start with the media stop fully closed:1 Grasp the media stop
Setting the Paper Type and Paper Size62Loading media3 Lift up and then back on the extension until it stops at a 90 degree angle.To close the media st
Clearing jams63 7Clearing jamsAvoiding jams hintsThe following hints can help avoid jams:• Use only recommended paper or specialty media (referred to
Identifying the media path64Clearing jams• Make sure the media size in the sources matches the size setting selected from the operator panel menus.• M
Identifying the media path65Clearing jamsAccessing jam areasOpen doors and covers, and remove trays to access jam areas. The illustration shows the lo
Identifying the media path66Clearing jamsUse the following table to locate instructions for a particular jam. Note: To resolve any message, all media
Clearing a jam in the standard tray (Tray 1)67Clearing jamsClearing a jam in the standard tray (Tray 1)If the media did not feed correctly from the st
Clearing a jam in the optional 500-sheet tray (Tray 2)68Clearing jamsClearing a jam in the optional 500-sheet tray (Tray 2)If the media did not feed c
Clearing jams behind the inner door69Clearing jamsIf the media fed from Tray 2, but is caught between Tray 1 and Tray 2 in the media path, the operato
7ContentsIndustry Canada compliance statement ...136Avis d
Clearing jams behind the inner door70Clearing jamsThe media is jammed under the photoconductor units. The operator panel indicates a 200.xx Paper Jam
Clearing jams under the fuser or fuser cover71Clearing jamsClearing jams under the fuser or fuser coverCAUTION: The fuser and the inside of the printe
Clearing jams under the fuser or fuser cover72Clearing jamsb If the jammed media is not seen, grasp the tabs on the fuser cover and lift it. Grasp the
Clearing jams between the fuser and the standard bin73Clearing jamsClearing jams between the fuser and the standard binThe jammed media is visible fro
Clearing duplex path jams74Clearing jamsClearing duplex path jamsThe jammed media is under the rollers near the fuser. The operator panel indicates a
Clearing duplex path jams75Clearing jamsIf the jammed media is caught between the lower door and the inner door, the operator panel indicates a 230.xx
Clearing duplex path jams76Clearing jamsIf the jammed media is caught entering the standard tray (Tray 1), the operator panel indicates a 230.xx Paper
Clearing jams from the multipurpose feeder77Clearing jamsClearing jams from the multipurpose feederThe media jams as it enters the multipurpose feeder
Maintaining the printer788Maintaining the printerThe following sections deal with topics for a network administrator in charge of the printer.Periodic
Ordering supplies and maintenance items79Maintaining the printerOrdering supplies and maintenance itemsTo order supplies in the U.S., contact Lexmark
Overview81OverviewBasic modelsThe following illustration shows the Lexmark™ C520, C522, and C524 of the Lexmark family of printers and their features.
Maintaining the printer for long-term storage80Maintaining the printerOrdering a photoconductor unitOrder Lexmark part number C52030X. For a multi-pac
Replacing the toner cartridges81Maintaining the printerStoring the toner cartridges and photoconductor unitsStore toner cartridges and photoconductor
Recycling Lexmark products82Maintaining the printerRecycling Lexmark productsTo return Lexmark products to Lexmark for recycling:1 Visit our Web site:
Cleaning the printhead lenses83Maintaining the printerTo replace the transfer belt, see the Replacing the transfer belt sheet that comes with a replac
Aligning the toner cartridges for color registration84Maintaining the printerAligning the toner cartridges for color registrationWhen the new transfer
Removing the fuser for long-term storage85Maintaining the printerRemoving the fuser for long-term storageIf the printer will be turned off for a month
Removing the fuser for long-term storage86Maintaining the printer4 Turn the thumbscrews counterclockwise to loosen them.5 Grasp the fuser by the handl
Replacing the fuser after long-term storage87Maintaining the printerReplacing the fuser after long-term storage1 Grasp the handhold.2 Open the upper d
Replacing the fuser after long-term storage88Maintaining the printer3 Grasp the fuser by the handles and align it with its opening. Align the tab on t
Troubleshooting899TroubleshootingSolving basic printer problemsSometimes printer problems or an unresponsive printer are very easy to solve. When a pr
Configured model9OverviewConfigured modelThe following illustration shows the option available for the Lexmark C522 and C524.Illustrations in this pub
Solving display problems90TroubleshootingSolving display problemsSolving printing problemsSymptom Cause ActionOperator panel shows only diamonds or is
Solving print quality problems91TroubleshootingSolving print quality problemsMany print quality problems can be solved by replacing a supply or mainte
Solving print quality problems92TroubleshootingUse the following table to find solutions to print quality problems.Symptom Cause SolutionRepeating def
Solving print quality problems93TroubleshootingStreaked horizontal lines The toner cartridges may be defective, empty, or worn.Replace the toner cartr
Solving print quality problems94TroubleshootingPrint too light Color Saver in the Quality Menu in Settings could be set to On.Set Color Saver to Off.T
Solving print quality problems95TroubleshootingUneven print density The toner cartridges are defective. Replace the toner cartridges.The photoconducto
Solving print quality problems96TroubleshootingThe media curls badly once it prints and exits to the standard bin.The Paper Weight setting is wrong fo
Solving option problems97TroubleshootingSolving option problemsSymptom Cause SolutionThe option does not operate correctly after it is installed, or i
Solving media feed problems98TroubleshootingSolving media feed problemsSymptom Cause SolutionPaper frequently jams. Media that does not meet the prin
Solving media feed problems99TroubleshootingMedia falls out of the standard bin when the standard bin is full.Some printer models do not have a standa
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